We help businesses retain their employees' expertise
using team knowledge sites.
Here's how it works
Interview
We meet with your key team members where they work, asking them to show us how they do their jobs, and all that goes with it.
Create
We compile our notes, fill in the gaps, and turn them into the team website. We finish off by adding visuals for some fun and delight.
Implement
We sit with your team, giving them a tour of their new team site. We return every 2 - 3 months to keep your team site updated.
Friendly & Informative
Below are a few examples of what the team websites look like when complete.
So what’s stability worth to you?
When fresh talent joins your team, what's the value of showing them how they should do their job, in a way that doesn't miss any important details? What's the value of a place they can refer back at any time as the settle into their new position?
When a key team member leaves, someone who filled a key role and knew how things worked in a way nobody else knows, what's the value of retaining their knowledge? What's the value of someone else picking up where they left off?
What's the value of a system that the whole team can use to document the best ways to do what you do?
We know you have questions
Will our proprietary information be safe?
In short, yes. We understand that the information your team members tell us will be incredibly sensitive and valuable. For that reason, we will never provide your information to any external company or organisation. In fact, we will sign a non-disclosure agreement to ensure we never share the tricks of your trade.
When completed, will it remain relevant?
We know all about things like intranets that are exciting when they're new, but when they're difficult to use or have outdated information, they stop being used.
The same could happen to team websites, which is why we not only show your team how to update it themselves (easily!), we also return every 2 months to update it for you.
How long does it take?
We typically like to spend around half a day per role (person that we interview), plus several additional hours building the team site. Ultimately, it depends on how many of your team you'd like to include.
How much will it cost?
We charge per role (person that we interview), depending on their position within the company. We offer payment plans allowing payment over several months. We'll be happy to provide you an estimate after our first meeting.
The Investment
R320 per month
for each half-day we spend interviewing your team,
for a minimum of 8 months.
This includes a full update of the team site each quarter (3 months).
How many half-days will we need? Why 8 months?
See our Pricing page for more info.
How do we do it?
The more we learn about securing knowledge and helping businesses only ever grow and improve, the more we like to share it! Below are a few of our latest posts.
Securing team knowledge in 7 levels
From a piece of paper to a business operating system. In this article, we to look at how the process of capturing your knowledge might evolve.
What is a Team Knowledge Site?
The why, what, how, who, and when of capturing your team's knowledge.
Why recruiters should care about Team Knowledge Sites
When the clients you recruit for have a team knowledge site, it's far easier to impress them with your recruitment capabilities and retain them as your clients.
How to interview employees for their knowledge
At the intersection between sociology, business operations, and of course technology, interviewing employees to capture their knowledge with the aim of creating a team knowledge site can be a difficult task to do. This article aims to help you learn how to execute the interviews effectively.
Team Knowledge Site Pages and Sections to Include
A high-level overview of all the pages and sections that a great team knowledge site should contain. This can be a solid starting point for your new team knowldge site.
Don’t Make an Employee Handbook
Picture this: It's your first day in a new job. Your boss hands you the team's "employee handbook" and says you're expected to read it. "Sure" you say, it's only... 30 pages. "Give me a day or two" you say. But do you ever finish it? And if you do, would it help you do your job?Let’s talk about employee handbooks, and why they're just not nearly as helpful as they seem.
The Story of Janette
The tough journey Janette's company went on after she left for a great job somewhere else. Her replacement spent a year getting up to speed; searching for documents, interrupting her colleagues to ask questions, and missing deadlines!
